Terms & Conditions

Version 1.02
Effective for all customers, starting 7th September 2022

1. Introduction

This document (referred to as the “terms”) sets out the terms and conditions that are applicable to the use of your EVERYTHING account, and related services, as they may be amended from time to time. These terms, along with our Privacy Policy, Pricing Page, and any other terms that apply to our services, form a legal agreement between you, the legal person represented by an authorised representative (“you” and “your”), and EVERYTHING Technologies Ltd (“EVERYTHING”, “we”, “us”, “our”). The language used in these terms and in communication between you and EVERYTHING shall be English. These terms are for an infinite duration and will continue in force until terminated by either party in accordance with these terms. You can agree to and will be bound by these terms by checking the box in EVERYTHING’s mobile application to create an account or by otherwise confirming your agreement to the same or using our services.

EVERYTHING Technologies Ltd is a Limited company with registration number 13359142, and its registered address is Fourth Floor, 27 Dover Street, London, England, W1S 4LZ. We offer our services in the UK as a distributor of PayrNet Ltd, a company incorporated and registered in England and Wales with registration number 09883437 and whose registered address is at 138 Holborn, London, England, EC1N 2SW, a company authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (register reference 900594) for the issuing of electronic money. More information about PayrNet Ltd is available in the Payrnet FAQs.If you wish to have more information about EVERYTHING’s products and services, you might find it helpful to read our FAQs. Our FAQs and the PayrNet FAQs are for informational purposes only and don’t form part of our agreement with you.We do not offer advice under these terms on any matter including (without limit) the merits or otherwise of any currency transactions, on taxation, or markets.

2. Your EVERYTHING account

2.1 Who can apply for a EVERYTHING account?

To apply for an EVERYTHING account and for us to accept you as a customer, you must be a natural person of 18 years of age or over and resident in the United Kingdom and able to enter into a legally binding agreement.

We reserve the right to suspend your access to and use of the services provided by EVERYTHING and to terminate and close your EVERYTHING account if you provide us with inaccurate, untrue, or incomplete information about you or your, or if you fail to comply with any account registration requirements. Should you fail to comply with these provisions, you agree that this will also entitle EVERYTHING to cease the provision of any other services to you. We also reserve the right to suspend or restrict your account access if we suspect that you are the subject of any sort of external investigation (including, but not limited to, legal, regulatory, criminal, or civil actions or suits).

You may not open more than one EVERYTHING account or open a new EVERYTHING account if we have previously closed your EVERYTHING account.

2.1.1 Your EVERYTHING account and issuing e-money to you

E-money is the electronic equivalent to cash. The EVERYTHING account is an account where e-money in pound sterling can be held. Upon receipt of funds from you or a third party on your behalf, we will issue the equivalent value in e-money and store and redeem your e-money both on your express instruction and in accordance with applicable laws and these terms.

When we issue you with e-money, us holding the funds corresponding to the e-money is not the same as a Bank holding your money in that (i) we cannot and will not use the funds to invest or lend to other persons or entities; (ii) the e-money will not accrue interest and (iii) the e-money is not a deposit and is therefore not covered by the Financial Services Compensation Scheme but it is held and protected in the relevant safeguarded account with the Bank of England.

You may hold e-money and we may hold funds corresponding to your e-money indefinitely. However, if we hold e-money for you for more than two years without any activity on the account, we shall use reasonable endeavours to contact you to redeem the e-money and return the corresponding funds to you. If we are unable to contact you, we may redeem the e-money and send the corresponding funds, less any of our costs incurred, to the last known bank account we have on file for you.

Please note that certain restrictions apply to deposits of funds (such as maximum amount per deposit and number of deposits made during a certain time). Only deposits made from financial institutions in the UK are permitted.

2.1.2 Transfer of funds to and from your EVERYTHING account

You can transfer funds into your EVERYTHING account using Payment Initiation services from a UK bank account. This service is powered by Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Registration Number: 804718) for the provision of payment services, using Open Banking and will authorise payments securely through your banking app authentication. These transfers run on the Faster Payments network and will typically arrive immediately in your account. You can authorise EVERYTHING to transfer funds from your EVERYTHING account back into the bank account from which they originated. You cannot transfer funds into a bank account that they did not originate from. EVERYTHING does not support check or cash deposits.

You can also transfer funds within the EVERYTHING mobile application between your EVERYTHING account and another user's EVERYTHING account. We call these sorts of payments Instant Transfers. All Instant Transfers are received immediately. You can make an Instant Transfer to another EVERYTHING user’s account by choosing from the contacts list in the EVERYTHING app, or using their surname, or by using another method we provide to identify them and following the prompts.

3. Applying for a EVERYTHING account

3.1 Establishing your identity

When you apply for an EVERYTHING account, you promise that you are authorised to enter into these terms on your own behalf as a consumer and not for a purpose relating to any trade, business, or profession.

We will ask you to provide us with certain information about you. To comply with the applicable laws and regulations, it may be necessary to obtain from you, and retain, evidence of your personal identity in our records from time to time. Once we verify this information, you will be granted access to your EVERYTHING account. If from time-to-time satisfactory evidence is required from you but is not promptly provided to us, we may not be able to accept your instructions.

We may keep records of the contents and results of any searches that we carry out on you in accordance with all current and applicable laws. You acknowledge that us carrying out an electronic verification check or, if required for the services that you wish to use, a credit reference agency check will leave a soft footprint on your credit history.

3.2 Reporting requirements

We may disclose your confidential information: (a) to our employees, officers, representatives or advisers who need to know such information for the purposes of exercising our rights or carrying out our obligations under or in connection with these terms and we shall ensure that our employees, officers, representatives or advisers to whom we disclose your confidential information comply with this provision; and (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

We are obliged to report any reasonable suspicions about activities on EVERYTHING accounts to the regulatory authorities. This may affect our relationship with you so far as confidentiality is concerned. We may be required by law to refrain from communicating with you and/or proceeding with your instructions, and we can accept no liability for the consequences of being prevented from doing so.

The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment.  Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our privacy policy.

Please note that you need to inform us as soon as possible of any material changes to you, such as change of address, or any other information relevant to your use of the EVERYTHING account. If we discover that any of your information is incorrect, we will update it.

4. Closing your EVERYTHING account

You can close your account at your discretion and terminate these terms at any time by getting in touch with us through the EVERYTHING mobile application or by contacting us at support@joineverything.com. We will close your EVERYTHING account with immediate effect when all pending transactions have been completed, and any balance has been transferred out of the EVERYTHING account.

We will hold back enough funds to cover any outstanding payments you approved before the account closure. The process of clearing out pending transactions may take up to 30 days, after which we will be able to pay out your balance in full to an account designated by you, less any fees and charges payable to us, provided that no law, regulation, regulatory authority, or court require us to withhold the balance for any reason.

Please note that if your account has been temporarily restricted, we may not be able to close your account until we have completed any ongoing investigations concerning the account. In this event, the support team will keep you updated on the status of any such investigation.

4.1 When we might close your EVERYTHING account

We may close or suspend your EVERYTHING account without notice if we reasonably suspect that:

  • you are behaving fraudulently or otherwise using your EVERYTHING account for illegal purposes,
  • you have given us false information at any time,
  • transactions have been flagged as suspicious by EVERYTHING or another third party,
  • you have been declared bankrupt,
  • we are obliged to do so under applicable laws, regulations, court orders, or instructions of a regulatory authority,
  • you have breached these terms in a serious or persistent way,
  • you have breached the Acceptable Use Policy,
  • your use of your EVERYTHING account could harm our reputation,
  • there are grounds for concern relating to the security of your account, whether or not you have informed us of a security breach,
  • you have opened an account to circumvent a decision made by us (such as suspension, restriction, or other limitation of an already existing EVERYTHING account), or
  • you have been abusive to anyone at EVERYTHING.

We also reserve the right to close your account: (a) if you become located in a jurisdiction where EVERYTHING is not currently offering its services or if your profile changes; (b) at any time and for any reason by giving you not less than two (2) month’s written notice.

At all times, the decision to off-board a person is assessed on a case-by-case basis.

4.2 Procedure for closure of your EVERYTHING account

We will notify you on your registered email before closing your EVERYTHING account and give you the option to request a withdrawal of any funds that we hold on your behalf, less any fees and charges payable to us. We generally expect a response to the notices within seven business days. You will have a maximum of 30 days to follow up and make sure all transactions have been settled within your EVERYTHING account. If you do not respond to our notice within 30 days, we will automatically close your EVERYTHING account, and any funds that EVERYTHING holds on your behalf will be handled in accordance with applicable laws. In order to receive funds from your EVERYTHING account, you must designate and, if we so request, verify a bank account held in your name in a bank in the UK. In these circumstances, we may cancel any pending payment transaction, restricting the inflow of funds to your account to ensure proper closure procedures.

A business day is a day other than a weekend or bank holiday in England.

5. When we might block your access to your EVERYTHING account

Account security is very important to EVERYTHING. For that reason, we may, on occasion, block access to your EVERYTHING account in cases where we have reasonable suspicion that the security of your EVERYTHING account has been compromised or we believe that it might be used without your permission or for fraudulent purposes. We might also place a block on your EVERYTHING account to meet our legal or regulatory obligations. In such cases, we will inform you as soon as possible via email.

6. When we might refuse or delay a payment

Under certain circumstances, EVERYTHING may refuse or delay a payment. Specifically, if:

  • we have suspended your EVERYTHING account (in line with Section 4 above),
  • a third party, such as MasterCard, PayrNet Limited or Railsbank Technology Limited, prevents us from making the payment due to their regulatory obligations,
  • we have asked for information reasonably needed by EVERYTHING, and you have not provided that information,
  • we believe that the instruction you gave us doesn’t contain all the information we need to execute the payment correctly,
  • we need to assess the payment due to legal and compliance reasons, such as transaction monitoring,
  • the amount of the payment is over or would take you over any limits applied to your EVERYTHING account,
  • you have been declared bankrupt, or a similar event is taking place,
  • the payment would be in breach with these terms or any applicable legislation or otherwise prohibited (for example, in violation of international sanctions), or
  • we reasonably believe that the transaction will harm our reputation.

7. Restrictions on the use of your EVERYTHING account

You are not allowed to use your EVERYTHING account to:

  • abuse, exploit, or circumvent controls or restrictions imposed by a merchant concerning its products or services,
  • abuse, exploit, or circumvent controls or restrictions imposed by a platform,
  • let someone who isn’t you access the Everything account, or
  • carry out any activity that is for illegal purposes or otherwise prohibited.

8. How is my money protected?

EVERYTHING will never lend your money to others or use it for any other purpose. As we are not a bank, deposits to your EVERYTHING account are not covered by financial protection schemes like the Financial Services Compensation Scheme (FSCS) (because it’s safeguarded instead).

The funds you deposit in your EVERYTHING account are safeguarded in segregated accounts with the Bank of England and kept separate from our own funds. In the unlikely event that EVERYTHING becomes insolvent, your funds would be returned to you in full. We keep safeguarding your money until you pay it out. This happens when you send it to another bank account or EVERYTHING user or spend it in any other way.

9. Fees and charges

The fees and charges applicable to your EVERYTHING account, and the use of EVERYTHING’s services are set out on our Pricing Page.

Please note that any fees imposed on EVERYTHING by third parties due to your use of your EVERYTHING account (such as SWIFT fees) will be debited to your EVERYTHING account.

10. How should you keep your EVERYTHING account safe?

We will do everything we can to keep your EVERYTHING account and funds safe and ask that you read and follow this information.

You should always contact us in logged-in mode via the in-app chat in the EVERYTHING mobile application or email us at support@joineverything.com.

10.1 Personalised security details

Never share your personalised security details and remember to protect them if you write them down or store them. Make sure that you close the EVERYTHING mobile application when you’re not using it and log out of your account, keep your means of communication used for authentication purposes safe, don't store your personalised security details on any device, change your password regularly, and don’t let others use or access the EVERYTHING account. In addition, we have set out some security suggestions below:

  • keep the device that you use to access your EVERYTHING account secure;
  • keep the factors used to log into your EVERYTHING account (like your email account and sim card or phone number) secure and do not let other people use them; and
  • download the latest software for the device you are accessing your EVERYTHING account from and the latest version of the EVERYTHING app as soon as they are available.

10.2 Unauthorised transactions

If you notice or suspect that someone has used your EVERYTHING account without permission, you must contact us immediately and in any event within 30 days following the unauthorised transaction.

We will only refund an unauthorised transaction that has happened after you notify us that someone is unauthorisedly using your EVERYTHING account. We will not refund an unauthorised transaction if evidence suggests that you or a user acted fraudulently or if it was possible due to you:

â—Ź failing to protect and keep private personalised security details connected to your EVERYTHING account (such as login credentials), or

â—Ź breach of these terms.

We will treat any payment order given using the EVERYTHING account as evidence that you authorised the transaction or didn’t keep your security details safe. EVERYTHING reserves the right to investigate each unauthorised transaction and to debit your EVERYTHING account with the refunded amount if we determine that the transaction was, in fact, authorised.

Refunds are processed within ten business days from the date you have provided us with all the required information to process the request.

10.3 Our responsbility to keep your account safe

EVERYTHING uses strong customer authentication solutions, data encryption, fraud detection software, and software notifying us when login credentials of our customers may have been compromised to keep your account information and funds safe.

11. Payment sent to the wrong account, delayed, or not received

We will always do our best to process all payments timely and correctly. Still, despite our best efforts, payments may sometimes be delayed or not received by the intended party and if that happens to you, please always contact us as soon as possible as a logged and authenticated user through the live chat in the EVERYTHING mobile application or through support@joineverything.com so that we can help to set things right. See section 16 for information regarding our liability.

It is your responsibility to ensure that you enter the correct details of the party you want to pay. We will not refund you if we processed the payment correctly, but you provided incorrect information. Incorrect recipient information may cause the payment to be delayed or sent to the wrong recipient. If that’s the case, please contact us as soon as possible so that we can do our best to help you.

The usernames you see in the EVERYTHING app can look similar to other usernames and are able to be changed by individual users. We take steps to remove any inappropriate usernames, but these usernames are not verified by us or anyone else.  This means that if you are not sure that the person is who they say they are, you may pay the wrong person and may lose your money.

12. Which laws apply to these terms and how are disputes settled?

English law applies, and disputes will be settled by English courts if you live in England, and if you live in Scotland you can choose to settle disputes in either the Scottish or the English courts, and if you live in Northern Ireland you can choose to settle disputes in either the Northern Irish or English courts.

13. Open banking

With open banking and your consent, you’re able to initiate payments with third-party payment initiation service providers or permit a third-party account information service provider to access your banking information. When you access your EVERYTHING account via an open banking provider or third-party provider, these terms will still apply to your use of your EVERYTHING account. If we have good reasons to believe that any such service provider has received unauthorised access to your EVERYTHING account, we suspect fraud, or if we have a legal or regulatory reason for doing so, we may block its access.

14. How to make a complaint

If you have a complaint, please contact us at formalcomplaints@joineverything.com or via the in-app chat in the EVERYTHING mobile application or send us a letter to Fourth Floor, 27 Dover Street, London, England, W1S 4LZ, and we will make sure to set things right. For detailed information about our complaints handling process and your rights, you can visit our Complaints Policy.

15. Intellectual property

EVERYTHING’s intellectual property, such as any content (e.g., text, photographs, designs, graphics) on the EVERYTHING account and website, our logo, card designs, software, and source code, are owned or controlled by us or our licensors. Intellectual property rights include copyright, trademarks, domain names, design rights, database rights, and patents.

These rights are exclusively reserved for EVERYTHING, and you must not use our intellectual property as your own. You are also prohibited from reverse engineering any of our products, namely reproducing them after a detailed examination of their construction or composition.

You agree that if you provide any feedback to EVERYTHING about the EVERYTHING account and/or mobile application ("Feedback"), EVERYTHING or its licensors shall retain all ownership and intellectual property rights (including all derivatives or improvements thereof) in and to any such Feedback, and you acknowledge that EVERYTHING may use the Feedback for any purpose, including but not limited to incorporation or implementation of such Feedback into the EVERYTHING account and/or mobile application, and to display, market, sublicense and distribute such Feedback as incorporated or embedded in any product or service distributed or offered by Everything.

16. Limitation of liability

While EVERYTHING will make any reasonable effort to ensure no interruptions or faults to the services we provide, unfortunately, there is no guarantee that your EVERYTHING account will always work smoothly. That is partly because we rely on some third-party service providers for you to be able to enjoy our services.

To the extent permitted by law, EVERYTHING won’t be responsible for any direct or indirect loss of income or profit, loss of goodwill or damage to reputation, loss of business contracts or opportunities, loss of anticipated savings, or consequential loss.

In addition to the above, and to the extent such limitation is permitted by law, EVERYTHING will not be responsible for any loss or cost you may incur as a result of:

  • a legal or regulatory requirement, or any unusual or unexpected events outside our control,
  • a third-party fraudulent act, if you acted with gross negligence (for example, we will not be held liable for any losses you might incur in case someone contacts you posing to be employed at EVERYTHING, asking you to disclose personal information, such as your login credentials and SMS codes, or to initiate a payment transaction),
  • any fees applied by third parties, such as banks, for using their facilities or services, or other charges that arise from an underlying transaction,
  • any delays, disruptions, faults, or inaccuracies relating to the EVERYTHING account, and our services in general,
  • you providing us with incorrect or incomplete information,
  • a virus, malware, phishing, or other technological attacks or harmful material that may infect your IT equipment and infrastructure, or
  • anything a third party does or fails to do.

Even though we will do our best to help you set things right, to the extent permitted by law, EVERYTHING will not be responsible:

  • for incorrectly executed incoming or outgoing transfers or payment transactions to or from your EVERYTHING account,
  • to refund your EVERYTHING account in respect of any incorrectly executed incoming or outgoing transfers or payment transactions to or from your EVERYTHING account or in respect of any transactions not executed at all,
  • for tracking incoming or outgoing transfers or payment transactions into or out of your EVERYTHING account that is executed incorrectly or not executed at all, and
  • for fees, interest, or costs occurring due to any incoming or outgoing transfers or payment transactions into or out of your EVERYTHING account being executed incorrectly or not being executed at all.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or to the extent that the liability may not be excluded or limited by any applicable law.

17. Your liability

If you fail to comply with these terms, or if any information or promise made by you turns out to be incorrect or if you use the EVERYTHING account, or related services in violation of applicable laws and this causes us to suffer a loss:

  • you will be responsible for any losses we suffer as a result of your action (we will try to keep the losses to a minimum);
  • if your actions result in us losing profits, you may also be responsible for those losses. You will not be held responsible if this would mean that we are compensated twice for the same loss; and
  • you will also be responsible for any reasonable legal costs that arise as a result of our losses.

18. Use of your personal data

In order for EVERYTHING to be able to offer you our services, we need to collect certain personal data about you. By accepting these terms, you consent to your personal data being collected, stored, and processed by EVERYTHING in accordance with all applicable regulations.

You can read our Privacy Policy for a detailed description of how EVERYTHING uses your personal data.

We may record telephone conversations with or without use of a warning tone and we may use these recordings as evidence for a particular purpose or in relation to disputes as well as for our ongoing quality control and training programme. We may also maintain a record of all emails sent by or to us. All those recordings and records will be maintained at our absolute discretion and are our property and can be used by us in the case of a dispute. We do not guarantee that we will maintain such recordings or records or be able to make them available to you. You consent to the use and admissibility of any such recording as evidence in any dispute or anticipated dispute between us which relates to the dealings between us.

If you are no longer happy for us to use your data, we will have to end our agreement and terminate your EVERYTHING account. In that case, we will stop using your personal data for the purpose of providing our services, but we might need to retain certain personal data about you for a limited period and use it where we have lawful grounds to do so (such as to meet our legal and regulatory obligations).

19. Miscellaneous

Access to terms. We will make sure that you always have easy access to these terms, and they will always be readily available on the EVERYTHING website.

Severability. Each of the subclauses, clauses and paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining subclauses, clauses and paragraphs will remain in full force and effect.

Changes. We constantly work to improve our services and it may require us to make changes to these terms. If we add a new product or service that does not change the terms of your EVERYTHING account, we may add the product or service immediately and let you know before you use it. We may also be required to make changes to these terms as are necessary to comply with any laws that are applicable to the performance of our obligations under these terms. Unless we notify you differently, we will give you 60 days’ notice before the changes take effect. If you are not happy with any changes to these terms, you can contact us before the changes come into effect and we will close your EVERYTHING account. Otherwise, we will assume that you consent to any changes to these terms.

Waiver. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach of these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Transfer. We may transfer our rights and obligations under these terms to another organisation without your consent. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under these terms. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

Third party rights. These terms are between you and us and no other person shall have any rights to enforce it.

Unexpected events. We shall have no liability to you under these terms if we are prevented from or delayed in performing our obligations under these terms, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lockouts or other industrial disputes (whether involving us or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or our default of subcontractors, provided that you are notified of such an event and its expected duration.

© 2022 EVERYTHING Technologies Ltd. All Rights Reserved.